Privacy

Effective October 13, 2026. Unignorable is operated by Paul Jump. This policy covers the NYC web app and native iPhone app.

Private civic drafts and Following

The Report directory lets you prepare a draft without an account. Draft descriptions, addresses, observation times, and city receipt numbers stay in this browser or in protected storage on your iPhone; the iPhone workspace is excluded from device backups. Saving a draft does not publish it or send it to NYC311. Clearing website data or removing the app removes these drafts. Copy or share a report if you want to retain it elsewhere.

When you choose Continue with NYC311, you open the official service page. Draft details are not transferred automatically. You choose what to paste and submit under the city or agency's privacy terms. Checking city status sends the receipt number through our server to NYC311's public status page. We briefly cache the public response for five minutes; infrastructure request logs may include that number. A found receipt does not establish that it matches your draft or that a repair occurred.

Followed community report IDs stay on your device. Their current public records load when you visit Following; this feature does not track location in the background or send automatic city-update alerts. Optional follow-up reminders use local iPhone notifications after permission, or a calendar file you choose to import on the web. Reminders contain no report address, note, or receipt number.

Planning a walk

You can enter addresses without granting location permission. Web address searches go through our service to OpenStreetMap Nominatim. Native address suggestions use Apple MapKit, with our geocoder as a fallback. Routing requests send start, destination, optional stop and selected avoidance areas through our server to Valhalla. The application does not keep a server-side trip history unless you explicitly save a walk to an account. Short-lived service caches help return results.

The web map loads OpenStreetMap tiles; the iPhone map uses Apple MapKit. These providers receive network requests needed to display maps. Opening Apple Maps or Google Maps shares that route with the chosen provider. Their privacy policies apply to those services.

Optional accounts and saved walks

Accounts use passkeys. We store an account name, random account ID, passkey public keys and sign-in sessions. Your device or password manager keeps the private key; we do not receive biometric data. Browser sessions use a secure, HttpOnly cookie; native session tokens are stored in Keychain. Sessions expire after 30 days. There is no email or password reset; keep your passkey in your password manager or add an additional passkey.

Only when you choose Save walk do we store its name, start and destination coordinates and labels, optional stop and preferences under your private account. We do not automatically upload recent searches, live location or walking progress. Saved walks remain until you remove them or delete your account. Account management includes removal of individual walks, sign-out and account deletion. Deletion removes account credentials, sessions and synced walks from the live service. Separate anonymous feedback and public observations are not linked to this account.

Walk-by reports

Walk-by reports do not require an account, name or email address. We store the report pin and address, category, report time, optional note and optional photo. Photos stay private: we use them to check reports, never publish them and do not send them to NYC 311.

When you submit with location permission, your device sends its current location and accuracy so we can check whether you were near the report pin. We retain the distance from the pin and location accuracy, not the device coordinates. We use this information only to check whether you were on site, not to track your movements.

Your browser or iPhone app keeps a random device ID. Our server stores a keyed hash of that ID to limit abuse, recognize duplicate reports and assess a device's reporting track record. It is not your name or an account, and we do not share it with the city or publish it.

Reports that pass our checks can contribute to a public Issue showing the location, category, report counts, dates and city response. Your receipt includes your note and report status; anyone with its link can read it. Do not put names, contact details or other personal information in notes or photos.

The iPhone app keeps up to 100 receipt links, their category, address and date on your device so you can return to your reports. They are not synced to an account. Removing the app removes this local list. The report and its receipt remain on our service; contact us to request removal.

NYC 311 filing and status

Automatic 311 filing and status checks are currently switched off. When enabled, we send confirmed reports to NYC 311 anonymously, including the problem location, category, relevant notes and a link to the public Issue. Where a form requires contact details, we use Unignorable's contact information, including [email protected], rather than the reporter's identity. Forms whose required information is unavailable are skipped. We read the city's public status page to show the ticket number, status and response on the Issue and receipt. Information sent to the city is subject to NYC's privacy policy and may become part of its public records.

To match a report pin to an address, we send its coordinates to NYC Planning's GeoSearch service. We also query NYC Open Data for nearby report history.

Other nearby checks and public records

When you choose to submit a nearby check, your coordinates are used to check proximity, then discarded. We retain the condition ID, observation, time, approximate distance bucket and a pseudonymous network-derived identifier used for deduplication and abuse prevention. Submissions wait for review and do not directly change forecasts. In these older reporting flows, approved checks, report text and optional photos can appear in public records. This does not apply to walk-by photos, which stay private. Do not include personal details or images of people.

Product feedback

We store the topic, usefulness answer, message, platform, submission time, review status and reply for up to 90 days. No route coordinates or email address are attached. Feedback is private to the operator. A random receipt link shows only status and reply; anyone you give that link to can read the reply. The latest receipt ID is saved on your device. To request early removal, send its receipt ID through Feedback.

Device storage and service operation

The web app can save planner preferences and addresses in your browser. Record pages use bounded device storage to recognize repeat visits and send aggregate daily event counts without location or a new server-side visitor identifier. The iPhone app stores your latest feedback receipt in app preferences. It also keeps downloaded map data for up to seven days, the active walk for up to two days, and up to twelve recent addresses in a list that expires after thirty days without updates in protected local storage excluded from device backups. Saved map data is labeled with its download time when a refresh is unavailable. Clear recent addresses from Saved walks; removing the app clears its local map and walk files. Sign out before removing the app to remove its Keychain session token. Clear browser site data or remove the app to remove device storage.

Our server and hosting providers process network addresses for delivery, security and rate limiting. Infrastructure logs may contain request metadata. Web pages send usage events such as page views and time on a page to our analytics service. Some legacy campaign pages also offer optional email-based participation. Those older flows are separate from planning a walk and sending product feedback.

Your choices

There are no advertising SDKs or cross-app tracking in the iPhone app. Location is optional and requested for actions you choose. Manage permission in your device settings. Public source records come from NYC Open Data and OpenStreetMap and may remain available from those sources independently.

Email [email protected] for privacy questions or removal requests. Include your receipt link if your request concerns a walk-by report. We may update this policy as features change; the effective date will change with it.